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Frequently Asked Questions (FAQ’s)

Low risk, low value suppliers Q&A

This Q&A section is only for those already designated low risk, low value by a Fidelity International contact, or who strongly expect to be. Low risk, low value suppliers generally provide us with one-off or high frequency low value goods and services that can be paid for by a company P-card (payment card). They might include:

  • meetings and events-related expenses
  • stationery, pantry items and other household expenses
  • one-off items purchased from the internet or retail outlets
  • training
  • promotion costs
  • printing, storage and other office expenses
  • courier services
  • other miscellaneous. operating expenses.

If that doesn’t sound like you or you’re not sure, please contact your Fidelity International contact.

Q: What’s a P-Card?
Q: We don’t take credit card payments. Is that a problem?
Q: Do I need to be onboarded?

Low risk supplier Q&A

This Q&A section is only for those already designated low risk in our qualification process, or who strongly expect to be. Low risk suppliers generally interact with Fidelity Interaction in a purely transactional way. If that doesn’t sound like you or you’re not sure, please return to the introduction page or get in touch with your Fidelity International contact.

Q: Why have I been designated a low risk supplier?
Q: How long will onboarding take?
Q: What do I need to complete onboarding?

Higher risk supplier Q&A

This Q&A section is only for those designated higher risk in our qualification process, or who strongly expect to be. Typically, higher risk suppliers have access to internal Fidelity International information or provide services (like on-premises software, externally hosted Cloud hosting, processing of FIL client information or carry out our operational processes on our behalf) that are important to our day-to-day operations and need a higher degree of assessments performed to approve the onboarding.

If that doesn’t sound like you or you’re not sure, please return to the introduction page or get in touch with your Fidelity International contact.

Q: Why have I been designated higher risk?
Q: What does this mean for the onboarding process?
Q: Is it really necessary?
Q: How long will onboarding take?
Q: What do I need for the next stage of the onboarding process?