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Vpn.fil.com (alternative remote access) guidance

Setup

  1. Apply for MobilePass+ through TechHub Toolbox and set up on your mobile device if you haven’t already done so,
  2. Open Safari and navigate to 'https://vpn.fil.com/mac-client',
  3. Enter your A number in the 'Username' field,
  4. Open MobilePass+ on your mobile device and generate a six-digit 'One Time Pin',
  5. Back on your Mac, enter the pin into the 'Token Code' field then click 'Sign In',
  6. Under 'Web Bookmarks', click 'Download Pulse Secure Client (macOS)',
  7. Open 'FidelityPulseClient.dmg' now located in your 'Downloads' folder,
  8. In the new window open 'PulseSecure.pkg',
  9. Navigate through the Pulse Secure installation wizard, authenticating when required,
  10. Open Pulse Secure, and add a new connection by clicking on the '+' (plus) symbol in the bottom left corner of the window,
  11. Enter an optional name, such as 'Fidelity',
  12. Enter the server as 'https://vpn.fil.com/BYO', then click 'Add',
  13. Open Safari and navigate to 'https://www.citrix.co.uk/downloads/workspace-app/mac/workspace-app-for-mac-latest.html',
  14. Click 'Download Citrix Workspace app for Mac',
  15. Open 'CitrixWorkspaceApp.dmg' now located in your 'Downloads' folder,
  16. In the new window, select 'Install Citrix Workspace',
  17. Navigate through the Citrix Workspace installation wizard, authenticating when required,
  18. Close the Citrix Workspace installation wizard,
  19. Select 'Preferences' within Citrix Workspace (located on circular icon at the top toolbar),
  20. Select 'Security & Privacy' tab and change Certificate revocation list to 'Off',
  21. Close Citrix Workspace window,
  22. Open Pulse Secure and click Connect on 'Fidelity',
  23. When prompted, enter your corporate ID (A number) into the 'User Name' field, and your corporate password into the 'Password',
  24. Click 'Connect',
  25. Open MobilePass+ on your mobile device and generate a six-digit 'One Time Pin',
  26. Back on your Mac, enter the pin into the field labelled 'Please enter your secondary token information:', then click 'Connect',
  27. Once connection is complete, close the Pulse Secure window,
  28. Open Safari and navigate to click here to find URL,
  29. When prompted to install Citrix Workspace, ignore this and instead select 'Log on',
  30. On the next page, do not click any of the icons. In the top-right corner of the page, click on your name in the blue bar to reveal a drop-down menu,
  31. Click 'Activate' in the drop-down menu,
  32. Open receiverconfig.cr now located in your 'Downloads' folder,
  33. Click on 'Agree' to the installation of the certificate,
  34. When prompted by Citrix Workspace, enter your corporate ID (A number) into the 'User Name' field, and your corporate password into the 'Password' field,
  35. Click 'Log On',
  36. Congratulations, you are now set up.

Usage

  1. Open Pulse Secure and click 'Connect' next to the Fidelity connection,
  2. When prompted, enter your corporate details and click 'Connect',
  3. Open MobilePass+ on your mobile device and generate a six-digit 'One Time Pin',
  4. Back on your Mac, enter the pin into the 'secondary token information' field then click 'Connect',
  5. Open Citrix Workspace,
  6. Select your VDI and connect.