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Innovation at Fidelity

When we innovate, we make life easier for our customers, partners and colleagues.

Every day at Fidelity, innovation happens in a hundred different ways. The Innovation Team coordinates all this activity, making sure everyone is pushing in the same direction. It’s what our colleagues want and our customers demand.

We achieve our aims in four connected ways:

  1. Accelerating innovation

    We prioritise and coordinate innovative projects that meet real client needs. That might be around the use of generative AI in customer operations, or supporting legal teams with new ways to analyse contracts. Whatever the details, our focus is always on implementing improvements quickly.

    For instance, we train colleagues on the latest innovations in areas like service design, AI and blockchain. We provide support and guidance to departments when they are implementing their own projects, demystifying innovations so that it can be put to practical use. We equip managers with the skills they need to workshop new technologies and ways of working with their teams. Everything we do is about future-proofing the organisation and instilling a growth mindset in our colleagues.
  2. Driving internal transformation

    We help embed a culture of innovation, giving colleagues the information they need now and raising expectations around what might be achieved in future. We do this through a comprehensive programme of training, coaching and consultation, with programmes such as internal hackathons designed to quickly spread new skills and better ways of working.

    We realise the importance of creating foundations for scaled adoptions, ensuring successful implementation and integration of new technologies across the organisation. This involve establishing processes, guidelines and best practices to facilitate the adoption of new solutions at scale.

    Finally, our Patent Programme rewards colleagues for their own inventions, encouraging everyone at Fidelity to challenge, experiment and improve.
  3. Future forecasting

    We keep a focused eye on emerging trends. That includes relevant technology as well as socio-economic trends that might change the appetites and priorities of our clients or our colleagues. We make sure the business is never blindsided by unexpected developments.

    We share our key research highlights every year in our annual Future Forecast report [Learn more], which sets the innovation agenda for the year ahead.
  4. Working with outside ecosystems

    We take an active role in academic institutions, accelerators and start-up ecosystems around the world, allowing us to bring game-changing innovations to Fidelity in the fastest possible time. These relationships mean we can solicit solutions for problems that would be difficult to tackle in house, and they help us keep abreast of emerging trends in technology.

    We also have symbiotic relationship with Fidelity International Strategic Ventures (FISV), the group’s venture capital arm. We tap into the FISV ecosystem for innovation and expertise while helping them with relevant assessments to aid their investment decisions.

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Fidelity Labs and Emerging Technology are the teams driving innovation at Fidelity.

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Fidelity and innovation

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