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To connect to your virtual desktop (VDI) remotely, you must ensure you have an appropriate level of anti-virus protection on your device. 

Note that Fidelity’s anti-virus standards are regularly updated, so keep your anti-virus up to date to avoid any issues when logging in. 

Supported anti-virus software


  • Windows Defender 
  • Trend 
  • Bitdefender 
  • Malwarebytes 
  • Microsoft Security Essentials (MSE) 
  • Norton Internet Security (NIS) 
  • Kaspersky Antivirus Security (KAS) 
  • AVG 


  • Sophos 
  • Kaspersky Antivirus Security (KAS) 
  • Norton 
  • Trend 
  • BitDefender