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Troubleshooting

Citrix Workspace app troubleshooting

I have installed the Citrix Workspace app, but my VDI opens within the browser. Zoom audio and video also do not work.
When I click on the link to launch my VDI, a .ICA file downloads which I then have to click to open. How can I get this to open automatically?

Web browsers troubleshooting

What browsers are supported by remote.fil.com?

Zoom for VDI troubleshooting

How do I know if my Zoom VDI plugin is set up correctly?
Are virtual backgrounds supported with Zoom VDI?
Will Microsoft Teams calls and meetings work fully through remote.fil.com?
I cannot see other people when using Zoom / I need better audio quality so that I can use Avaya One-X.

Device support troubleshooting

Do you support Android devices or Chromebooks?

Session timeout troubleshooting

The session timeout is too fast. Can it be extended?

Endpoint analysis troubleshooting

The Endpoint Analysis agent does not let me log in.

Audio troubleshooting

I can’t hear any audio on my Windows device?
Is the registry edit still required on Windows devices for sound to work?

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