Skip Header

Choose your location

Remote access on Windows

  1. Browse to https://remote.fil.com
  2. Use the links provided to install the Citrix Workspace App and then the Zoom VDI Plugin
  3. Select the region closest to you from the list at https://remote.fil.com
  4. Download the End Point Analysis Agent when prompted, and allow it to run to check that your computer is secure 
  5. Log on using your usual username and password, with Microsoft Authenticator or MobilePASS 
  6. Click Detect Receiver, allow the Citrix Workspace Launcher to run, and select “Already installed” under the download button if you installed Citrix Workspace earlier 
  7. Click on the monitor icon representing your VDI to connect to it 
  8. When the ica file downloads, you may need to click on the dots to the right it and select “Always open files of this type” 
  9. Allow your virtual desktop to use your microphone and webcam 
  10. Within your VDI, launch Zoom, click on the Settings cog, and check your audio and video settings to ensure that these are ready for meetings.